Returns & Exchanges
We are musicians. We know what it's like to buy gear. Sometimes it works; sometimes it's a bust. Our goal is to get you that perfect piece of gear.


New Gear
Most new items can be returned for a full refund within 14 days of the original purchase. The item must be returned in the original condition with all the original packaging and goodies that came with it. The buyer assumes responsibility for all return shipping costs, unless the return is a result of an incorrect shipment or a defective item. Sound House Music reserves the right to refuse any return if the item is not in the original condition at the time of sale.

Used / Vintage Gear
Most used or vintage items can be returned with a full refund within 14 days of the original purchase. Our extensive research process of taking in used and vintage gear allows us to stand firmly behind every pre-loved piece of gear we sell. If you are not satisfied with your purchase, please give us a call immediately, as each case is looked at individually. The buyer assumes responsibility for all return shipping costs, unless the return is a result of an incorrect shipment or a defective item. Sound House Music reserves the right to refuse any return if the item is not in the original condition at the time of sale.

Returns with Synchrony Financing
Most items purchased with financing through Synchrony Financial can be returned within 7 days of the original purchase. There will be a 15% restocking fee for all items returned using the financing option. The item must be returned in the original condition with all the original packaging and goodies that came with it. The buyer assumes responsibility for all return shipping costs, unless the return is a result of an incorrect shipment or a defective item. Sound House Music reserves the right to refuse any return if the item is not in the original condition at the time of sale.


Some products are not returnable under any circumstances such as amplifier tubes, instrument pickups, strings, drum heads, drum sticks, software, books, earbuds, earplugs, microphones, harmonicas as well as any other products designed to come in contact with the mouth or ears due to sanitary concerns.

We strive to process all refunds within 2 to 4 business days of the return been received at our location. The time it takes for the refund to post to your account could vary based upon your bank's processing times.